Payment Cards
Common Questions
Who can get a payment card?
Simetria issues plastic payment cards to all clients with residence in Canada.
How can I order payment card.
- To order card go to cards module (web or mobile app).
- Select “Order card”.
- Choose currency.
- Enter delivery address details.
- Choose delivery type.
How long should I wait for my card to be delivered?
Waiting time depends on your residence country. Usually waiting time takes 3 – 10 working days.
How can I activate the card?
Card activation is available via web or mobile app. Go to card module and push activation button.
How can I block the card?
Card blocking is available via web and mobile app. Go to card module and push “block” button.
I received new card, but it does not work.
Most probable reason might be that you forgot to activate the card and top-up the card. Do not forget that in order to use a card you need to preload it first.
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